What We Do

Services & Consulting are a critical component of Dataract’s overall business offering. Our philosophy is one which goes beyond the sale of software. We work closely with our clients to deliver the maximum return on investment in the shortest possible time.

Our experienced consultants work with clients to establish;

  1. Clear Business Objectives – we want to understand our client’s objectives and ensure that we deliver against business needs
  2. Return On Investment – we target ROI inside 12 months.
  3. Utilise joint project teams – our people and your people, working together

With leading expertise in house, we specialise in using Microsoft products to enable efficient change management, increased productivity, comprehensive process audit and best practise infrastructure design.

Our aim is to ensure that our working relationship with our clients goes far beyond the product sale. We work to become an essential component of your Business and an extension of your own IT team.

Support

Critical to the deployment our of workflow solution is ongoing support through;.

  • Email and web
  • Telephone
  • On site
  • Training

Consulting

  • Proof of Concept
    • Analysis of potential process improvements within your business
    • A Proof of Concept exercise provides you with a low risk option to trial workflow software, allowing you to make a more informed decision. 
    • Ensure alignment of workflow with the high level business goals.
    • Understanding of users and roles within the process.
    • Documentation of business rules and logic associated with workflow.
    • Highlight areas for ROI
  • Deployment of specific workflow solutions such as.
    • Claims processing –
      • Health insurance
      • general insurance,
      • superannuation
      • loans
    • Accounts payable –
      • Invoice capture and validation
      • Automated email approvals
      • Capture data at the invoice or invoice line level
      • Process credit notes
      • Straight through processing where approvals not required
      • Two-way electronic links with line-of-business system
    • Complex case management –
      • Government human services departments
      • Legal
      • Ministerial Communications
    • Human Resources
      • On boarding,
      • Approvals & Authorization Management
      • Personnel Action Notice Automation
      • Employee reassignment automation
      • Job Vacancy / Job Posting/ Requisition Management
      • Employee Action

Hosted Solutions

In conjunction with our partners, we can offer our e5 Workflow software as a hosted solution. This can be the ideal way to undertake rapid deployment of workflow into your business whilst minimising overall capital expenditure. Contact us for more information.