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e5 Solutions |
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e5 is a Business Process Management Suite that dramatically cuts processing costs by managing, integrating, automating, measuring and monitoring business processes. e5 incorporates imaging, document management, fax management, document production, email archiving, workflow, statistical reporting and business activity monitoring to provide a total Business Process Management Suite environment. By configuring your work structure and the underlying workflows you can specify the flow of activities, both human and automated, and then manage that flow both graphically and in real time. e5 continuously monitors the performance against service levels, calculates the end-to-end cycle time and determines the human cost of processing. |
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Efficiency comes from reduced time delays between receiving work and initiating the process, by reducing hand-offs, by removing redundant processing steps and by automating the mundane tasks. Key to the e5 efficiency is the Priority Processing logic that calculates, in real time, the next most important item of work to be performed by each of your staff. e5 typically cuts cycle times by half and enables dramatic increases in processing volume with no additional headcount. |
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Visibility is the result of your processes now being totally digital. All paper and fax correspondence is converted to digital images, all relevant emails are automatically captured and all relevant transactional information can be viewed. More importantly all human and system process steps are recorded and managed; resulting in e5 delivering a high first time quality response to customer calls from all client touch points from within your organisation. |
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Mobility requires a truly digital process where field based staff can access their work using wireless internet technologies, your resource pool extends to home workers and you can outsource while still retaining process control. Notifications, alerts and escalations can be delivered via email or SMS to your staff, your managers and your customers. By leveraging internet technologies e5 delivers true mobility. |
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Agility lies in the underlying configurability of e5 and the workflow engine. Adding new business processes, capturing new sources of work, creating new document generation templates or building new reports is all done through configuration. The e5 externalised rules allow business owners to rapidly manage changes to the behaviour or flow of the business process without disturbing the underlying integrity of the system. |
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Compliance requires that every item of work performed fits within a well defined best practices framework. Every human step, automated action and communication is recorded providing an audit trail spanning the entire process lifecycle. e5 turns compliance into a competitive advantage by satisfying these requirements at no additional cost. |
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Management require monitoring as well as statistics relating to Service Level achievements, Activity Based Costing, Team Performance, Quality Assurance incidents and various other performance measures. The information contained in the graphical dashboard and detailed reports may be derived from many sources and may be a combination of real time or historical information. e5 provides the Business Activity Monitoring and reporting frameworks to support your management in their decision making. |
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Return on Investment comes from optimising the most important processes first, keeping each project short, reducing or eliminating programming and leveraging your existing software and data assets. e5 is massively configurable, extensible through the workflow engine, integrates to other systems through a variety of methods and is customizable using standard programming tools. In summary the use of extensive configuration capabilities and by leveraging strategic Microsoft technologies, e5 delivers a high return on investment within short project durations. |
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